Frequently Asked Questions

District Tax ID #91-6001644

How can I purchase items which are available to my students?
Select a student from your list. On the top of the page, select "Items at Student's School" from the list of links. This will take you to a page displaying categories available to the selected student.  Click on the category and the items will display.  Click "Buy" which will build a cart.

Can I pay for multiple students on one transaction?
Yes, you can add items to your cart for as many students as you like and pay with a single transaction.  Chose one student and add to their cart and then go to "Your Family" and chose another student.  In this way, there is only one bank fee attached to the transaction.

When are food service deposits uploaded to my student's account?
A system upload takes place at 6:30 am and 10:30 am each morning through the week.  If your payment is made after 10:30 am it will be posted to your student's account the next day.  That is why we ask for a 24 hour upload timeframe.

How do I pay open fines for my child?
A "fine notice" will appear if your student has a fine.  On the top of the page, select "Pay Fines/Fees" from the list of links. Click the checkboxes of the fines you'd like to pay.  Be sure to check with your student as the book(s) or items that have a fine against them may be at home.  If these books or items are returned to the school, the fine will be removed by the school's Bookkeeper.  You may pay the fine at the same time you are purchasing other items for your student.  There will be a bank fee attached to your online purchase.

Do I have to purchase online?
No, you can pay at the school building during normal business hours with cash or a check.   Online payments save you standing in a line or making a trip to school. 

How do I request a refund?
Please contact the Bookkeeper or Office Manager at your school to request a refund.  All refunds are processed at the District Business Office. Most refunds are processed within 30-60 days of receipt of request from the school/department.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa, Mastercard or Discover credit or debit card only.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.